My name is Anna Caldwell.
I am studying Bachelor Business (PR)/ Bachelor CI (media comm)
I am doing personal online banking for my bibliography because it's a side to business that is essential for banks today.
Anna Caldwell 21:01, 26 Jul 2005 (EST)
my favourite foods
my favourite shows
Contents |
my favourite movies
movies i hate
Anna Caldwell 14:50, 25 Jul 2005 (EST)
typewriter
[[here we go]] **
Topic: Personal online banking
Caldwell, W.R. 2003. Computer Security Sourcebook. Detroit: Omnigraphics. ISBN 0780806484
This book primarily covers overall computer security with chapters thirty and thirty-one exploring more specifically the issue of financial privacy on the Internet. These chapters are structured in a question-answer format and is probably of most use to those who are thinking of joining a financial institution online and are wanting answers to queries they may have.
In this regard, it is appropriate. However, due to the basic, uncomplicated language in these chapters, anyone with an existing knowledge would not find these chapters useful in order to gain a more indepth understanding of concepts and terminology. As it is titled 'sourcebook', Caldwell has specifically written it as a general guide to help readers. Issues raised in chapter thirty include the explaination of users rights of privacy policy, right to opt-out and safeguards. Chapter thirty-one provides a guide to choosing a company that will protect a users financial privacy.
Anna Caldwell 12:11, 7 Aug 2005 (EST)
Chorafas, D.N. 2005. The Real-Time Entrprise. Boca Raton: Auerbach Publications. ISBN 0849327776
This book successfully covers many of the issues that Internet users face today. Specifically, it provides an excellent section of case studies on Internet use in banking. The section begins with how financial institutions joined the Internet originally and how a basic website providing information about the particular bank, has evolved to providing services online. Chorafas also provides insight into cases where transforming was a failure, resulting in millions of dollars lost to the institution.
The book also explains that while there is a market for online users, at what expense does retaining these consumers come at. For example, by providing these resources for online users, Chorafas notes that consumers do not want these to replace branches. Overall, this relevant section is succinct and useful to the topic of personal online banking. It is interesting to read and is a credible, reliable source.
Anna Caldwell 13:02, 7 Aug 2005 (EST)
Cronin, M. 1998. Banking and Finance on the Internet. Canada: John Wiley & Sons, Inc.
This book provides an excellent chapter called Banking on the web. Essentially it investigates the world's first Internet bank- Security First Network Bank (SFNB), which began in 1995. The chapter tracks the history of how it originated through to the issues that were predicted and how they were dealt with accordingly. Despite the book being written seven years ago, the chapter analyses issues that were a problem for the online banking industry then and still are for many institutions today. As a source, the book is credible due to its critical acknowledgment of issues and the information is also reliable. Further investigation of how SFNB is surviving today, would be an interesting discovery to complement and complete the information provided in the chapter.
Anna Caldwell 18:45, 11 Aug 2005 (EST) Anna Caldwell 11:35, 7 Aug 2005 (EST)
Anonymous. (2005) "Bad rap for online banking," The Secured Lender vol.61, no.3, p.73.
Despite this article being quite short, the content is concise and provides interesting information. It essentially suggests that identity theft, associatd with personal financial transactions, are more likely to occur offline than online. The article further explores that crimes such as these can be detected much earlier when customers access their accounts regularly online, as opposed to relying upon mailed monthly statements. It is a different point of view the author has taken and provides statistics to reinforce the arguments well.
Anna Caldwell 21:01, 9 Aug 2005 (EST)
O'Sullivan, O. (2003) "Gone phishing," ABA Banking Journal vol.95, no.11, p.7.
This journal article investigates the new concept of 'phishing' that is increasingly creating problems for the online banking industry. O'Sullivan describes this deceptive behaviour as criminals posing online as corporations requesting customer information. The article does not critically analyse the issues or pursue potential ramifications this may have for consumers and their confidence in online banking. It does provide many examples of phishing and similar identity thieving scams. As a source of information, although it is relevant to the topic, does not provide indepth information.
Anna Caldwell 18:26, 11 Aug 2005 (EST)
Schmelkin, A. (2004) "Standing still means falling behind online," American Banker vol.169, no.221, p.6.
This article provides detail into what new techniques banks are employing to keep their online customers using these services. Schmelkin establishes that as more and more consumers are using financial institutions online, there is also a need for the services to be more focused on the customer and not the products the intitutions deliver.
The article notes that cutting edge banks will need to differentiate themselves by moving from an account based to a customer based view. The notion of calling an account 'my boat' instead of by a series of numbers is the type of personalisation Schmelkin suggests is the future of online banking. The article provides a certain degree of confidence as it is focused on taking online banking to another level and not reiterating the security issues that other sources have.
Anna Caldwell 20:56, 9 Aug 2005 (EST)
Taylor, J. (2005) "Customer satisfaction rises but privacy concerns remain," Region Focus vol.9, no.2, p.9.
This article compares the results of an online banking study this year with a previous study taken in 2003. It summarises well the main findings. Customer satisfaction has increased and this is due to online navigation becoming easier. Consequently this benefits the banks as satisfied customers feel a greater degree of loyalty to their institution. Essentially the greatest challenge Taylor suggests is to get more potential customers online and then keep them there. The article gives insight into the challenges the banking industry still faces yet also proves that these challenges can be overcome with time.
Anna Caldwell 21:07, 9 Aug 2005 (EST)
Williams, K., and Richardson, N. (2005) "Online banking: Are you ready?," Black Enterprise vol.35, no.12, p.93.
This journal article focuses on African Americans in the United States and their reluctancy to do their personal banking online. The authors provide insight into the reasons that African Americans are less comfortable with banking online. A major factor being the cultural difference- they want to be able to see and touch their money. The article also highlights that with technology as a whole, they are behind in accepting and implementing it. However, this reflects the situation that Afican Americans have faced for decades in that they are not often given these opportunities. The article notes that many African Americans are in jobs where they do not have access to the Internet- a time when many people gradually become familiar with the technology. The article is useful for the topic of personal online banking and offers great insight into the struggles African Americans still face with technology.
Anna Caldwell 16:09, 9 Aug 2005 (EST)
Anna Caldwell 15:48, 5 Aug 2005 (EST)
Strasburg, J. (2005) "Online banking grows: More customers logging on but security is an issue to some," The San Francisco Chronicle, 28 May.
This article by Strasburg provides a large amount of statistics about online banking users. One major point in the article, is the value of having online banking customers. They are more likely to show loyalty to a particular bank and have reduced transaction costs for banks due to fewer trips to branches and the elimination of paper wastage and postage costs. The article is informative but to some degree provides too many facts and figures. This reduces the overall effectiveness of the article and questions this medium as a tool for informing consumers in this industry.
Anna Caldwell 16:00, 9 Aug 2005 (EST) Anna Caldwell 15:49, 5 Aug 2005 (EST)
Kellart-Courtney, G. (2005, June 23) "Internet banking: When you thought it was safe," ITP Technology, retrieved August 2, 2005, from http://www.itp.net/features/details.php?id=2839&category=
This website article provides an insight into the issues that online banking services encounter. Firstly, it introduces readers to the relatively new concept of 'phishing'. A phenomenon whch scams banking customers to update their personal information on a website which looks like the legitimate website of their financial institution but actually is not.
The author then compares the security precautions taken by United States banks and European banks. Due to the cultural attitudes of Europeans and the perceived risk, it has been found that European banks spend two to three times more on fraud prevention technologies than the United States. The article is relevant to the topic of personal online banking and due to the recentness of the article, provides the latest isues for the online banking industry and consumers.
Anna Caldwell 15:51, 9 Aug 2005 (EST)
Musto, C. (2005, April 19) "Building trust by responding to online bankers privacy concerns," Bank Systems & Technology Online, retrieved August 2, 2005, from http://www.banktech.com/features/showArticle.jhtml?arcticleID=160902530
This online article provides the results to a survey undertaken in an attempt to determine the major issues of personal online banking to its users in the United States. The article proposes that the most important issue is for the banks to set limits over the sharing of personal information with third parties. The next important issue is to offer fewer irrelevant advertisements and promotions on the website. Interestingly, Musto asmits that by making use of some personal information, banks can customise the website for each user, to rectify the issue of having irrelevant promotions. The article is effective in addressing the issues and providing remedies that might solve these problems.
Anna Caldwell 14:55, 7 Aug 2005 (EST)
Lodewick, E. (2004, September 29) "Customer service overtakes functionality as key driver to successul online banking in Australia" Nielson/NetRatings, retrieved August 7, 2005, from http://www.netratings.com/pr/pr_040929_australia
This report provides the findings of the Australian 2004 online Financial Services Report citing customer service as key to customer satisfaction and ease of use, the most important factor. The report is an essential source for information as it provides accountability for banks to maintain its standards online. It gives prominence to personal online banking as a service. The fact that it has been conducted through an independent, credible research facilitator, gives confidence in the information provided. It is one of very few online sources available on the topic of personal online banking from an Australian perspective.
Anna Caldwell 18:51, 11 Aug 2005 (EST)
Ranger, S. (2005, March 29) "Banks must boost security to drive online banking," Security Strategy, retrieved August 5, 2005, from http://software.silicon.com/security/0,39024655,39129053,00.htm
This website article focuses on the reasons why many European Internet users do not use online banking. Essentially the article reinforces that in order for this to change, banks must take responsibility to educate consumers that using the online services is safe. Ranger notes that if financial institutions do not step up to try to inform potential customers and clear up misconceptions about security, they have only themselves to blame for the lack of participation from users.
The article provides relevant statistics which successfully reflect the argument the author is making and enhances the article's depth generally. As a credible website, readers can be confident in the information provided.
Anna Caldwell 14:47, 7 Aug 2005 (EST) Anna Caldwell 15:58, 5 Aug 2005 (EST)
